Privacy Policy
Effective Date:
May 4, 2025
Company Name:
CATCHING REVIEWS LLC
Website:
https://www.catchingreviews.com
1. Introduction
CATCHING REVIEWS LLC ("Company", "we", "our", or "us") respects your privacy and is committed to protecting personal information entrusted to us. This Privacy Policy outlines how we collect, use, store, and protect the data you and your customers provide when using our services.
2. Information We Collect
We may collect and process the following types of information:
From Clients:
- Business name and contact information
- Billing details.
- Customer lists (including names, phone numbers, and email addresses).
- Campaign preferences and instructions.
From Customers (on behalf of Clients):
- Name, phone number, and email address (provided by the client).
- Response status (e.g., whether a review was left or not).
- Any correspondence received in response to outreach.
We do not collect sensitive personal information (e.g., SSNs, payment card details from customers).
3. How We Use Information
We use the collected data to:
- Contact customers via SMS and email to request a review on behalf of our clients.
- Track campaign results and review rates.
- Generate reports and metrics for clients.
- Donate meals based on review responses.
- Occasionally share qualified potential leads with clients.
- Maintain compliance with legal obligations
We do not use customer data for marketing our own services or sell data to third parties.
4. Legal Basis for Processing (for EU/UK Users)
If you are in the European Economic Area (EEA) or the United Kingdom, we process personal data under the following lawful bases:
- Consent: Your client has obtained appropriate consent from their customers.
- Legitimate Interests: For internal reporting and improvement of our services.
- Legal Obligations: To comply with applicable legal requirements.
5. Data Sharing and Disclosure
We do not sell or share personal data with unrelated third parties. We may share data with:
- Service providers (e.g., email/SMS platforms) strictly for campaign execution.
- Legal authorities if required by law or subpoena.
6. Data Retention
We retain client and customer data only as long as necessary to fulfill the purpose for which it was collected. Typically, customer contact data is deleted or anonymized within 90 days of campaign completion unless otherwise agreed.
7. Security
We take data security seriously and implement industry-standard measures, including:
- Encrypted transmission of data (HTTPS, TLS).
- Access controls and audit logging.
- Data minimization and regular purging.
Despite our efforts, no online system is 100% secure. Clients are encouraged to also follow data security best practices.
8. Your Rights
You (or your customers, as data subjects) may have the right to:
- Access the personal data we hold.
- Correct inaccurate data.
- Request deletion or restriction of processing.
- Object to processing (where applicable).
- File a complaint with a data protection authority
All such requests should be directed to:
📧
9. Cookies and Tracking
We may use cookies or basic tracking tools to understand website traffic and improve user experience. No personal customer data is tracked through these cookies.
10. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services indicates your acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
CATCHING REVIEWS LLC
📧 Email:
📍 Location: Wyoming, USA
🌐 Website:
https://www.catchingreviews.com
13. SMS Consent and Communication
By providing a telephone number, clicking a submission button, and submitting a form on our website, users and customers are consenting to receive SMS text messages from CATCHING REVIEWS LLC under the following categories:
Customer Care Messages:
You may receive SMS messages related to account issues, service outages, or customer support. Message frequency may vary. Message and data rates may apply. Reply
STOP to unsubscribe. Reply HELP for assistance.
Marketing Messages:
With your explicit opt-in, you may receive SMS messages about special offers or promotions. Message frequency may vary. Message and data rates may apply. Reply
STOP to unsubscribe. Reply HELP for more information.
SMS consent is specific to communications from CATCHING REVIEWS LLC and is
not shared or sold to any third parties for marketing or promotional purposes.
Please review the SMS Terms included in our
Privacy Policy for more details, located at the bottom of our forms.
